Support
SeattleLab Support
Get the information you need to deploy and manage SeattleLab.
Whether you’re installing SeattleLab for the first time or troubleshooting an existing environment, our support resources provide the information your IT team needs.
Windows Server support for SLNet and SL Secure.
0
& 64 bit
Documentation
Product Documentation
01
SLNet
Installation, configuration, administration, and technical information.
02
SL Secure
Installation, configuration, security, administration, and technical information.
Support Tickets
To Log a Support Ticket
Email our ticketing address and your issue is logged, tracked and monitored from the moment we receive it.
1
Email slticket@seattlelab.co.uk.
2
You will receive an immediate response with a Ticket ID to confirm that we have received it. At that point your issue is logged with us and our response will be monitored and tracked from that time.
3
If you do not receive an email with a Ticket ID, please look first in your SPAM or Trash folder to confirm that it has not been redirected.
Still no Ticket ID?
Please contact us by phone, chatbot or email to support@seattlelab.co.uk and we will manually create your ticket and investigate why the initial ticket was not created.
Technical Resources
Find information covering
01
Installation
02
Configuration
03
Windows Server deployment
04
Device connectivity
05
Terminal protocols
06
Unicode
07
Session management
08
Automatic reconnection
09
Security
10
Troubleshooting
Can't find what you need?
Tell us about your environment and our team can help.
